Gaming should be fun. m99myr provides the tools and resources you need to keep your experience in check — available whenever you need them.
Online gaming is for entertainment only. Never play with money you cannot afford to lose. If you feel gaming is starting to stress you, take a break and use the control tools we provide.
Responsible gaming isn't just a slogan — it's how we do business at m99myr. We believe every player deserves a safe, controlled and enjoyable gaming experience. That's why we invest in tools and systems that help you stay in control, not the other way around.
For most people, playing at an online casino is an enjoyable form of entertainment — just like watching a movie or going to a concert. Issues only arise when someone begins to lose control over their gaming decisions. That is where m99myr is here to help.
Problem gambling often develops gradually and goes unnoticed in the early stages. Recognising the signs early is the most important first step to addressing the situation before it becomes more serious.
If you recognise any of the signs above in yourself, please use our self-control tools immediately or contact the m99myr support team for further assistance.
M99myr provides a comprehensive set of self-control tools, all accessible directly from your account settings without needing to contact support. These tools are designed to help you set healthy boundaries in your gaming activity.
Set daily, weekly or monthly deposit limits to control the amount of money entering your gaming account. These limits take effect immediately when set. If you want to lower the limit, the change happens instantly. However, if you want to raise the limit, there is a 24-hour waiting period as a precaution.
In addition to deposit limits, you can also set maximum loss limits for a specific time period. When your losses reach the set limit, the system will automatically prevent you from continuing play for that period. This is one of the most effective tools to prevent excessive losses.
Set your daily play session time limit. When your time limit is reached, the play session will end automatically and you will not be able to continue until the next day. This helps you maintain a healthy balance between entertainment and daily life.
If you feel you need a short break, you can activate a cooling-off period of 24 hours, 48 hours, or 7 days. During this time, your account will be fully locked and you will not be able to log in or make deposits. This is ideal if you feel gaming is starting to affect your mood or daily decisions.
For more serious situations, m99myr provides long-term self-exclusion options. You can choose to self-exclude for 1 month, 3 months, 6 months, 1 year or permanently. During the self-exclusion period, all marketing communications will also be stopped and you will not receive any promotions from m99myr.
All self-control tools are easily accessible through the following steps:
Access your m99myr account via the website or mobile app.
Click the profile icon in the top-right corner and select "Settings".
Look for the "Responsible Gaming" section in the settings menu.
Choose the control tool you need and follow the on-screen instructions to activate it.
You will receive a confirmation notification once a limit or exclusion has been successfully activated.
M99myr takes seriously our responsibility to ensure this platform remains inaccessible to individuals under 18 years of age. All new account registrations require age verification, and our KYC process will verify each member's identity before their first withdrawal is processed.
If you are a parent or guardian concerned about your children's internet use at home, we encourage you to use parental control software to block access to gambling websites. This is an important additional precaution alongside our age verification system.
If you or someone you know needs help with problem gambling, m99myr's support team is available 24/7 via in-app live chat or email at [email protected]. We also encourage you to seek professional support from a qualified mental health or counselling organisation in Malaysia for more in-depth assistance.
Our support team is available 24/7. Contact us via live chat in the app or email [email protected].
Ask yourself these questions honestly. If you answer "yes" to more than three questions, we recommend using our self-control tools or speaking to someone you trust.
Recognising the need for help is a sign of strength, not weakness. Here are practical steps you can take today.
Log in to your m99myr account and activate a deposit limit or cooling-off period right away to give yourself time and space to think.
Share your situation with a trusted family member or friend. The support of loved ones can be invaluable during recovery.
Consider seeing a qualified counsellor or mental health professional for more in-depth and ongoing support.
Our team is ready to help you activate self-exclusion or answer any questions about the available control tools.
These tools are designed to help you stay in control. All can be activated directly from your account — free of charge and hassle-free.
Control your daily, weekly, or monthly deposit amount. Once the limit is reached, no additional deposits will be accepted until the limit period resets.
Instantly ActiveSet the maximum loss amount you are comfortable bearing. The platform will stop automatically when the limit is reached, protecting you from excessive losses.
Instantly ActiveLimit your daily gaming session time. Once the time limit is reached, your session will end and you will be prompted to take a break.
CustomisableActivate a cooling-off period of 24 hours, 48 hours, or 7 days. Your account will be fully locked during this time, giving you space to think clearly.
Instantly ActiveLong-term exclusion options from 1 month to permanent. All marketing communications are also stopped during the exclusion period.
Instantly ActiveOur support team is ready to assist at any time. Contact us via live chat in the app for immediate assistance regarding responsible gaming.
Always AvailableResponsible gaming isn't just your responsibility — it's a shared one. Here's how m99myr ensures our platform is safe for everyone.
Every registration goes through an age verification process, and KYC ensures only individuals aged 18 and above can fully use the m99myr platform.
M99myr automatically sends a reminder when you have been playing continuously for one hour, helping you stay aware of the time spent.
Review your monthly gaming activity summary directly in your account, including total play time, deposits and losses for a clear overview.
Our support team is specially trained to handle responsible gaming issues with empathy and without judgement. You can speak to us openly.
All conversations and requests related to responsible gaming are handled in complete confidence. Your information will not be shared with anyone.
M99myr proactively monitors playing patterns and will reach out to you if we detect significant changes that may indicate a need for assistance.
Register your account today and enjoy safe, responsible, and entertaining online gaming — with full control tools right at your fingertips.
This platform is for individuals aged 18 and above only. Please play responsibly.